Shipping + FAQs
Welcome to Brook Perdigon Textiles. Please take a moment to read through our FAQs before placing your order. If your question isn’t answered here, contact us and we’ll respond as quickly as possible.
FABRIC, ORDERS & STOCKISTS
How are your fabrics made?
Materials and techniques vary by product and are listed on individual product pages. Many of our fabrics are hand-printed and, as such, contain minor variances, which are the mark of a handmade textile. Likewise, our fabrics are not guaranteed against dye variations, natural wear, stretch, shrinkage or fading.
Can I order your fabrics online?
Absolutely. Please note that colors and scale are displayed on-screen as accurately as possible; however, since your monitor affects your screen’s display, we cannot guarantee an exact match to the color and scale you see on-screen.
Where can I see Brook Perdigon Textiles in person?
You’ll find a complete list of showrooms and stockists here. If our fabrics and wallpapers are not available in a showroom in your area, please contact us directly. We are happy to send you some samples for your library.
SHIPPING, LEAD TIMES & RETURNS
How are your items shipped?
All domestic sales are shipped via USPS or UPS ground with an estimated 5-7 day delivery. Shipping is calculated by the weight and size of your item. California sales tax will be charged for all orders shipped within the state of California. Artwork + vintage furniture items will be billed separately for shipping. Please email firstname.lastname@example.org for a shipping quote, prior to making a purchase.
All packages require a signature for delivery, unless prior arrangement is made by the client. Brook Perdigon Textiles is unable to accept responsibility for lost or stolen packages, or for costs associated with reshipment in cases where incorrect shipping information was provided.
What are your lead times and terms?
Lead times and terms vary by product. In-stock items ship within 5-7 days of purchase. Please email email@example.com to inquire about stock, and refer to the following breakdown for specific lead times.
Our pillows are stocked and ship upon receipt of payment. When an item is in stock, rush shipping is available for an additional cost.
Our collections are available for purchase by the yard. If the yardage you require is not in stock, it will be printed to order with a 8-10 week lead time. To place an order over 10 yards, please email firstname.lastname@example.org.
Our wallpapers are printed to order with a lead time of 4-6 weeks from receipt of PO/payment. Rush options are available upon request. Wallpapers are shipped with instructions for your installer; instructions should be read thoroughly prior to installation and followed for best results. All questions should be emailed to email@example.com prior to making a purchase.
Can I cancel an order?
Any cancellation requests must be made within 24 hours of placing an order. After 24 hours, orders of any kind—including custom or stock—cannot be canceled.
Can I return an order?
All sales are final, except in the case of goods received damaged. Custom items, fabric yardage, antique textiles, artwork and one-of-a-kind designs are not eligible for returns. We want you to love your items as much as we do, so please contact us with any questions or concerns prior to placing your order. To request a return due to damage, email firstname.lastname@example.org.
Can I order fabric in custom colors?
Custom colors are available with a minimum order of 30 yards. Please email email@example.com for more information.
Do you provide trade discounts?
We offer a trade discount to interior designers. To establish an account, please email firstname.lastname@example.org and include a copy of your resale license. You’ll be asked to fill out a Resale Certificate prior to making your first purchase.
Do you provide special pricing for hospitality orders?
We may extend special pricing to hospitality orders, on a case-by-case basis. Please email email@example.com with the details of your project, to inquire.
Do you offer CFAs (cutting-for-approval)?
We are happy to offer CFAs for our in-stock fabrics. However, we are not able to offer CFAs for orders under 5 yards, or for print-to-order fabrics.
Can I rush a CFA?
If you would like your CFA sooner than the standard 5-7 days, please email firstname.lastname@example.org to discuss. Your Fed Ex or UPS account number will need to be provided in order to RUSH your CFA.
Is there a minimum order amount for fabric yardage?
Yes. We have a 5-yard minimum for any order. Fabric can be purchase in less than 5 yard pieces for an additional $45 handling fee.
The products and content displayed on this website are the property of Brook Perdigon Textiles. Nothing in these Terms & Conditions shall be construed as granting any license or right to use any trademark, logo, product, content or service without express permission.